Aquavit Bath Warranty Policy & Claim Guide

Aquavit Warranty Information

At Aquavit Bath Co., Ltd., we are dedicated to providing products of the highest quality and craftsmanship. Our comprehensive warranty ensures your satisfaction and confidence in your purchase. Below are the details of our warranty coverage:

1. Warranty Coverage

• Kitchen Faucets and Accessories: 5 years from the date of purchase. This includes all mechanical parts and valves. Decorative finishes are covered for 2 years, provided that care instructions are followed and no abrasive or chemical agents are used.
• Bathroom Faucets and Shower Systems: 5 years from the date of purchase. This includes all mechanical parts and valves. Chrome finishes are guaranteed for 5 years, while special finishes such as matte black and brushed gold are covered for 2 years. O-rings and seals are covered for 2 years, assuming proper care and avoidance of harsh chemicals.
• Bathroom Accessories: 5 years from the date of purchase for all mechanical parts and finishes. Accessories with special finishes are covered for 2 years. assuming proper care and avoidance of harsh chemicals.
• Cartridges and Diverters: Limited Lifetime Warranty. This covers thermostatic, ceramic, and pressure balance cartridges, as well as diverters.

2. Warranty Terms

• Remedy: The sole remedy under this warranty is the replacement (at the manufacturer’s discretion) of defective parts or products.
• Exclusions: This warranty does not cover:
  • Damage resulting from improper installation, misuse, or neglect.
  • Damage caused by abrasive cleaners, solvents, or harsh chemicals.
  • Wear and tear from environmental factors such as hard water or saltwater proximity.
  • Labor charges for installation, removal, or replacement, and any incidental or consequential damages.
• Transferability: This warranty extends only to the original purchaser. To file a claim, the original invoice and proof of purchase are required. Photos or videos of the defect and a description of the issue must be provided.

3. Care and Maintenance

To maintain the quality and functionality of your Aquavit products:

• Clean regularly using water, neutral soap, and a soft cloth. Dry thoroughly after cleaning.
• Avoid abrasive materials or cleaners that may damage the finish.
• In areas with hard water, ensure surfaces are dried after each use.

4. Commercial Warranty

For products used in industrial, commercial, or business applications, the warranty period is limited to 1 year. This excludes all incidental or consequential damages and does not provide additional warranties beyond those specified.

5. Warranty Claims

For warranty service, please contact us with the following information:

1. Proof of purchase and invoice.
2. A description of the problem.
3. Photos or videos showing the defect.
4. Quantities involved.

Contact Information

• Email: info@aquavitbath.com
• Phone: +86-757-28104657
• Address: 210, Guanyuan Office Building, Lecong Town, Foshan, China

Note: Shipping charges for warranty replacements will be sent with the customer's next bulk orders. International shipping fees are not included. Aquavit reserves the right to change or update the warranty policy at any time. For the most current warranty information, please visit www.aquavitbath.com.

This warranty gives you specific legal rights, and you may also have other rights which vary by country.